Terms of service

Here's a professional Terms of Service policy for your Shopify store:

Terms of Service

Effective Date: June 2026

Welcome to VitalHub. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. General

By visiting our store and placing an order, you confirm that you are of legal age in your jurisdiction and agree to these Terms of Service. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site constitutes acceptance of any changes.

2. Products & Availability

  • All products are subject to availability.
  • We reserve the right to discontinue any product at any time.
  • Product images are for illustrative purposes only. Actual products may slightly vary in appearance.
  • We make every effort to display accurate pricing, however, we reserve the right to correct any errors and cancel orders where incorrect pricing has been applied.

3. Ordering & Payment

  • By placing an order, you are making an offer to purchase a product subject to these terms.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Payment must be completed in full before any order is processed or dispatched.
  • All prices are listed in ZAR and are inclusive of VAT where applicable.

4. Shipping & Delivery

  • We aim to dispatch all orders within 3-5 business days of payment confirmation.
  • Delivery timeframes are estimates and are not guaranteed. We are not liable for delays caused by courier partners or circumstances beyond our control.
  • Risk of loss and ownership of products passes to the customer upon delivery.

5. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service. Please review it carefully before placing your order.

6. Intellectual Property

All content on this website, including but not limited to logos, images, text, and product descriptions, is the intellectual property of VitalHub or its licensors. You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

  • VitalHub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our total liability to you shall not exceed the amount paid for the specific product giving rise to the claim.
  • We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our site, you consent to the collection and use of your information as described therein.

9. Prohibited Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to any part of our website or systems
  • Transmit any harmful, offensive, or disruptive content through our platform
  • Resell or commercially exploit our products without prior written consent

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

11. Consumer Protection

We respect and uphold your rights under the Consumer Protection Act 68 of 2008 (CPA). Nothing in these Terms of Service is intended to limit or override your statutory rights as a consumer under South African law.

12. Changes to Terms

We reserve the right to amend these Terms of Service at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically.

13. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

📧 vitalhub2026@gmail.com
🌐 vitalhub.co.za
📍 Secunda, Mpumalanga, 2302

By using this website and placing orders, you acknowledge that you have read, understood, and agreed to these Terms of Service.