Refund policy

Return & Refund Policy

Effective Date: June 2026

At VitalHub, we are committed to ensuring your satisfaction with every purchase. Please read our Return & Refund Policy carefully before completing your order.

Eligibility for Returns

We accept returns only under the following conditions:

Within 3 Days of Delivery – The return request is submitted within 3 days of the customer receiving the product.
Order Not Yet Dispatched – The order has not yet been collected or dispatched by our courier partner at the time the return request is made.

Requests that fall outside of these two conditions will unfortunately not be eligible for a return or refund.

How to Request a Return

To initiate a return, please contact us at vitalhub2026@gmail.com with the following information:

Your full name
Order number
Reason for return
Proof of purchase

Our team will review your request and respond within 2–3 business days.

Condition of Returned Items

To qualify for a refund, returned items must be:

In their original, unused condition
In the original packaging
Free from damage caused by misuse or mishandling

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Situations

Returns will not be accepted if:

The 3-day return window has passed
The product has already been dispatched by our courier
The item shows signs of use, damage, or missing components

Contact Us

For any questions regarding this policy, please reach out to us at:

📧 vitalhub2026@gmail.com
🌐 vitalhub.co,za

This policy is subject to change without prior notice. We recommend reviewing it periodically.